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Our Correspondent
LAHORE: The Complaint Cell under the Capital City Police Office has continued to serve the public efficiently throughout the year.
A total of 11,920 applications were received this year, out of which 11,480 have been resolved, while legal action is underway on the remaining 440 cases.
This was stated by the spokesman Lahore Police in a statement issued today. According to spokesman, 159 applications were received via the Chief Minister’s Portal with 155 of them being addressed and the remaining four are under process. Additionally, 6,557 individuals visited the CCPO Office in person, of which 6,364 applications have been resolved and 193 are still being processed. Regarding the 5,203 applications received by post, 4,960 have been dealt with and 243 are under review. The overall resolution rate of complaints related to police department at the CCPO Office stands at 96%.
CCPO Lahore, Bilal Siddique Kamyana emphasized that the Complaint Cell at the CCPO Office is working continuously to address public concerns. He stated that the department is resolving issues related to police matters without delay through this service. He added that the issues of elderly citizens, differently-abled persons and women are given top priority. He appreciated police department’s people-friendly initiatives which are providing relief to the citizens.
The CCPO further stated that traditional culture of police stations has been transformed into public service centers. He instructed police officers to adopt an open-door policy for providing immediate justice to petitioners and to treat the citizens with respect. He reiterated that providing timely justice and supporting the oppressed is a key responsibility of the Lahore Police.
